CASE MANAGER II

Company: Seattle Indian Health Board
Location: Seattle
Posted on: April 27, 2025

Job Description:

SIHB Core Competencies

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Core Competencies are foundational commitments and skills that all Seattle Indian Health Board (SIHB) staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.

Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and Relatives.
Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.
Communication: We practice effective and clear communication with staff, Relatives, teams, and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care. Our Relatives come first and deserve the best.

Position Summary: Here at SIHB we offer a holistic model of health care. Therefore, across SIHB our case managers receive extensive training surrounding the various unmet needs our relatives may be experiencing, while gaining an understanding of how to assist our relatives in a culturally appropriate way. Our case managers are to provide our relatives with the integrated support and resources needed to improve the quality of their lives and to achieve their best possible outcomes. This will require meeting with relatives on a regular basis, establishing, and maintaining effective relationship with multi-disciplinarian service providers, working in coordination with relevant legislation, health care best practices, and internal policy and procedure. To provide our relatives with the highest level of care with the fewest interruptions, all case managers are trained to provide case management coverage across the agency in the event a program may require temporary coverage.

Organizational Structure/Reporting Relationships: This position reports directly to the Human Services Program Director. And the programs are umbrellaed under our Behavioral Health Division. Therefore, to ensure our Indigenous Knowledge Informed Systems of Care concepts are integrated close support will be offered by our Associate Officer Team.

Organizational Responsibilities

Hold Indigenous values and practices with respect and integrity
Hold yourself accountable to the highest standard by being resourceful, innovative, creative and solutions-oriented
Actively participate in organizational activities with the understanding that success is achieved through teamwork. And always remaining focused on the relative.
Recognize that communication is central to the organization's success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others' best intentions in mind.
At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive and innovative care.

Job Responsibilities

Perform client intake into SIHB programming. This includes assessing their safety and needs. Identify options and resources to implement safety strategies.
Assist relatives in developing their own care, safety, and self-sufficiency plans.
Help relatives obtain community resources, such as: informal support networks, legal networks, housing assistance, job training programs, food banks and health care services
Help relatives learn about safety best practices within the community
Conduct education and support groups for survivors
Participate in community outreach events such as powwows, health fairs, community festivals, and other community events to increase awareness of SIHB and or programs
Collaborate with interdisciplinary teams to increase referrals and to educate staff on the services the Human Services team offer.
Create internal referrals to connect relatives with needed services, Mental Health, Substance Use Disorder Program, Medical, Dental, WIC + Nutrition and Family Services, Traditional Indian Medicine, etc.
Connect relatives with external referrals as needed and outlined on their case management plan.
Present case at Case Staffing if deemed appropriate.
If deemed appropriate make referrals at our Multi-Disciplinary Case Management Meeting, ensuring information is appropriately protected.
Develop Safety Plans, Case Management Plans, document all encounters/case management notes, consultations, telephone contacts, and any other case management services offered immediately. Ensure all records are securely maintained.
Complete and submit required reports within allotted time frames.
Comply with confidentiality policies of SIHB and state requirements for victims of GBV
Partner with other organizations seeking to support for GBV survivors
Attend all SIHB, Human Service, GBV team and supervisory meetings as assigned
Other duties as assigned by supervisor

Required: Master's Degree in social work or related field. And 2+ years' experience providing direct case management.

Knowledge of health, social, and DV/GBV issues and services faced among AI/AN community in King County is preferred.
Knowledge of health and social issues facing AI/AN and a desire to serve this population.
The selected candidate must pass a criminal background investigation
Current WA State Driver's License is required. Clearance to operate company vehicles.
Complete and maintain WA State training requirements for GBV/DV Advocates
Complete all other trainings required by SIHB to offer HOLISTIC CASE MANAGEMENT.

Work Environment: SIHB staff work four (4) ten (10) hour shifts per week on site. Standard hours are 7 am to 6 pm, 4 days a week, with occasional extra hours for events or to meet deadlines. The position requires all work to be performed on-site, unless out in the field fulfilling the case management needs of relatives. Not eligible for remote work. Will work in collaboration with fellow staff members and community partners to ensure our relatives are making progress toward long-term stability.

Keywords: Seattle Indian Health Board, Lacey , CASE MANAGER II, Executive , Seattle, Washington