SAP SDM

Company: TechDigital Group
Location: Seattle
Posted on: April 8, 2025

Job Description:

JOB Description:

• 10+ years of SAP experience, out of which 5+ years in managing large/medium AMS projects, implementation projects.
• Proven track record in SAP Service Delivery Management and strong understanding of SAP systems and processes.
• Experience in coordinating with the onsite/offshore service delivery team to provide expected issue resolutions adhering to and exceeding the agreed SLAs.
• Manage reporting and ticket resolution of issues, risks, and dependencies, proactively identifying potential planning gaps, implementing mitigations to risks, and driving actions to close issues.
• Provide leadership of the delivery team to deliver service outcomes, service quality, risks, and issues.
• Manage all service delivery stakeholders to ensure that the relationships contribute positively to engagement success.
• Provide account leadership to include the ability to discuss and champion the business case for change to a business audience, and actively participate and execute high-value business solutions.
• Define and follow up on Service Level Agreements (SLA) with respect to the requirements of the business.
• Ensure the availability of the application and the continuity of the support services.
• Create and negotiate statements of work, account planning and milestone creation, financial reporting.
• Experience working with offshore development work and leading execution.
• Manage client and internal teams from 50-60 resources onshore/offshore.
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Keywords: TechDigital Group, Lacey , SAP SDM, Professions , Seattle, Washington